The 25-year study: Clientize - Who Gets In, Stays In, and Why by Joseph B. Murphy
The Advanced Formula for Total Success by Dr. Robert Anthony PDF
This book changed my life. An extraordinary claim, however, it is a fact. It taught me how the mind works and how to reprogram thoughts we acquired from childhood that we limiting. I still refer to this book even after reading it over twenty-five years ago. It is a timeless book that not too many people know about.
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The Little BIG Things by Tom Peters PDF
163 Ways to Pursue Excellence--in the era of short attention spans Tom Peters has condensed his larger book of 538 pages to something more manageable for those on the go (even though many of his pages were a few BIG BOLDED words to make his point). A book with 538 pages can make some people intimidated.
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Joseph B Murphy
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The 30 Points of Client Empathy by Joseph B Murphy
Empathy, understanding, is critical for building a strong client relationship based on value. To create value you have to have the perspective of the client. Download a short series of 30 client statements and questions that run through the client's mind before he or she will open up, reveal their concerns, and decide whether he or she can trust you.
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